Client Testimonial: SimplyMustard Call Centre Assessment Solution
“The performance of the Call Centre has improved by an average of 16% over the last six months and is still improving – even considering the negative effect of the Covid-19 pandemic.” A valued client of ours from the financial services industry recently replaced their traditional assessment centre with the SimplyMustard Call Centre Assessment Solution […]
Level-Up Your Call Centre Recruitment Efforts with SimplyMustard
When it comes to Call Centre Recruitment, SimplyMustard has made it easier for managers to put potential candidates through ability & personality assessments designed to test their suitability.
How To Avoid High Attrition & Call Centre Agent Turnover Rates
Call centres are experiencing rapid change due to automation and ever-increasing customer expectations, so agents need different skills to succeed, with an increased focus on complex problem-solving in the context of automation.