Level-Up Your Call Centre Recruitment Efforts with SimplyMustard
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When it comes to Call Centre Recruitment, SimplyMustard has made it easier for managers to put potential candidates through ability & personality assessments designed to test their suitability.
How To Avoid High Attrition & Call Centre Agent Turnover Rates
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Call centres are experiencing rapid change due to automation and ever-increasing customer expectations, so agents need different skills to succeed, with an increased focus on complex problem-solving in the context of automation.