Level-Up Your Call Centre Recruitment Efforts with SimplyMustard
When it comes to Call Centre Recruitment, SimplyMustard has made it easier for managers to put potential candidates through ability & personality assessments designed to test their suitability.
How To Avoid High Attrition & Call Centre Agent Turnover Rates
Call centres are experiencing rapid change due to automation and ever-increasing customer expectations, so agents need different skills to succeed, with an increased focus on complex problem-solving in the context of automation.
The Age of the Call Centre Agent
The call centre industry face challenges when trying to adapt to contemporary workplace demands. SimplyMustard helps organisations make this an easier transition.